Refund Policy

Last updated: Nov 2, 2026

This Refund Policy explains when you can get your money back for purchases made on ai-corso.com and in the Corso web app (the "Service"). It is part of our Terms and Conditions. How renewals, cancellation and billing work is described in our Subscription Terms.

In short

Haven't started learning yet? You can get a full refund of your first payment within 14 days of buying.
Something is broken and we can't fix it within 5 business days? You can get your last payment back.
In the EU, EEA or UK you have a legal 14-day right to withdraw.
Otherwise payments are not refundable, unless the law says they are.

1. General rule

Payments for the Service are generally non-refundable. The exceptions are the cases in Section 2 and any refund the law requires. Where the law of your country gives you a non-waivable refund, withdrawal or cancellation right, this Policy applies only as far as that law allows.

2. When you can get a refund

2.1 14-day money-back guarantee

You get a full refund of your first subscription payment if both are true:

you ask within 14 calendar days of that payment; and
you have no recorded progress in the Service.

"No recorded progress" means zero progress in any course and no activity in the Service beyond the initial onboarding, as recorded in your account.

This guarantee covers your initial subscription payment only, once per person. It does not cover renewals.

2.2 Technical problems

You can get a refund of your most recent payment if all of these are true:

a technical problem on our side stops you from using the Service;
you reported it to support@ai-corso.com; and
we have not fixed it within 5 business days of your report.

We may ask you for:

your device and browser details;
a description of what happens;
a screenshot or screen recording.

No refund is due if the problem was never reported to us, or if we fixed it within 5 business days.

2.3 EU, EEA and UK: right of withdrawal

If you are a consumer in the EU, the EEA or the United Kingdom, you can withdraw without giving a reason:

from your subscription, within 14 calendar days of first subscribing;
from any other purchase, within 14 calendar days of making it.

We refund the payment for that purchase in full. Renewals of an existing subscription do not start a new withdrawal period.

How to withdraw:

Email us at support@ai-corso.com.
You can use the model form in Section 8, but you don't have to.
Send it before the 14 days end.

2.4 If we close your account

If we end your access without a breach of our Terms on your part, we refund the prepaid part of your subscription that you have not used. If we close your account because you breached our Terms, broke the law or committed fraud, no refund is given.

2.5 Other cases

We may refund a payment in other situations at our discretion. Doing so once does not oblige us to do so again.

3. When refunds are not given

Unless the law requires otherwise, or Section 2.2 or 2.4 applies, we do not refund:

a request made more than 14 days after the payment;
a first payment after progress has been recorded in your account;
a renewal you did not cancel in time;
a partly used billing period, or unused time left in it;
dislike of the content's style, format or topic;
a purchase already refunded, or a second refund of the same product;
repeated refund requests from the same person, account or payment method (this may be treated as abuse);
a request where you did not answer our questions within 24 hours;
a payment you have already disputed with your bank (see Section 6).

4. How to ask for a refund

Email support@ai-corso.com from the email address of your Corso account and include:

the date of the payment;
the amount;
which case in Section 2 you are relying on.

We will reply within 3 days.

5. How refunds are paid

We refund to the payment method you paid with.
We refund only the payment concerned; earlier payments are not refunded. This is the first payment under Section 2.1, the most recent one under Section 2.2, or the unused part under Section 2.4.
Once we approve a refund, it usually reaches you within 5–10 business days, depending on your bank.
When your subscription payment is refunded, the subscription is cancelled and you lose access to its paid features.

6. Payment disputes and chargebacks

Please contact us before you dispute a payment with your bank; most issues are solved faster that way. While a dispute is open we may suspend access to the paid Service. If a dispute is decided in our favour, the amount stays due.

7. Changes to this Policy

We may update this Policy. The version in force on the day of your payment applies to that payment. If we change the Policy in a way that is worse for you, we will tell you at least 30 days in advance.

8. Model withdrawal form (EU, EEA, UK)

(Fill in and send this form only if you wish to withdraw from the contract.)

To: support@ai-corso.com

Subject: Exercise of the right of withdrawal

I hereby give notice that I withdraw from my contract for the provision of the following service: Corso

Date of purchase: ____________

Name: ____________

Email of the Corso account: ____________

Address: ____________

Date: ____________

9. Contact us

support@ai-corso.com